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[Other products] UTWS1 uneven balance between channels

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Post time 2020-7-28 23:20:07 |Show all posts |
I've received my UTWS1 a few days ago, and the balance on my unit sounds off. Everything that should be centered (e.g. vocal tracks) sound off-center, like 1 or 2 o'clock position. This does not happen when cables with the same set of IEM or any other wired headphones. For reference, I'm using Westone 4R with the UTWS1. The same issue happens with both my Macbook or Iphone.

Maybe this is uneven volume issue or maybe a delay issue. I've tried clearing/re-pairing and also switching the main channel from right to left. Is there any way to fix this? Or is returning the item the only option?


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Post time 7 Day Before |Show all posts |
Dear user,

You mean the volume level or the sound quality??

Best regards
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Post time 7 Day Before |Show all posts |
I'm definitely not talking about the sound quality. The issue is with the positioning of the sound. Things that should be in the center sound like it's coming more from the right side. It may be because the right side is slightly louder in volume.
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