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[M3Pro] Touch screen problem when browsing files

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Post time 2020-6-30 21:13:08 |Show all posts |
If I'm browsing folders and files, there's a problem marking the last file or folder at the bottom. This file or folder at the bottom cannot be marked as if the field was inactive. Or if I try to mark it it will bring me back to the folder. I am attaching a video.
https://youtu.be/uYkwCA_EX5w

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Post time 2020-7-1 17:43:14 |Show all posts |
Dear user,

How many music files and folders are there in the card? Would you mind formating the card using the M3Pro and copy the file again for check?

Best regards
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Post time 2020-7-1 20:11:41 |Show all posts |
FiiO replied at 2020-7-1 17:43
Dear user,

How many music files and folders are there in the card? Would you mind formating the car ...

Tested with 128GB card and 2GB card. It has always been formatted in M3pro. There are 38 folders on the card, 424 files. There are 18 subfolders in the Mp3 folder.
The problem is with all formats of mp3, flac, etc.
To check here, reformatted the pof mp3 for an unresolved issue.
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Post time 2020-7-2 17:09:23 |Show all posts |
Dear friend,

Are you using the 1.0.9 firmware? The engineer could not confirm whether it is a system delay problem. Did you buy the M3PRO from the local seller, if yes, you may contact them for futher help as well?

Please accept our sincere apology for all the inconvenience bringing to you.

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Post time 2020-7-7 05:56:15 |Show all posts |
FiiO replied at 2020-7-2 17:09
Dear friend,

Are you using the 1.0.9 firmware? The engineer could not confirm whether it is a syste ...

Yes, last fw 1.0.9, same problem is in the Setttings/System settings/About M3 pro
Only the upper half of the "About M3 pro" active field responds to touch.
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Post time 2020-7-9 09:28:22 |Show all posts |
Dear user,

I think it may be a hardware issue with your M3Pro, Please contact your seller about that first.

If the seller fails to help, please contact us again with the receipt attached.  

Please accept our sincere apology for all the inconvenience bringing to you.

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Post time 2020-7-14 19:49:02 |Show all posts |
FiiO replied at 2020-7-9 09:28
Dear user,

I think it may be a hardware issue with your M3Pro, Please contact your seller about tha ...

For comparison, I bought another Fiio M3 Pro. The result is exactly the same, the same error, it is not possible to correctly mark the last item below. The problem is not in the hardware !!! Please refer to engineers for firmware repair.
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Post time 2020-7-16 10:59:06 |Show all posts |
Ok, thanks for the feedback. If you are convenient, please share the files to us for check.

Best regards
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Post time 2020-7-17 06:19:52 |Show all posts |
Edited by hans at 2020-7-17 06:23
FiiO replied at 2020-7-16 10:59
Ok, thanks for the feedback. If you are convenient, please share the files to us for check.

Best  ...

Here is proof of the same problem with two different Fiio M3 Pro.
Both have the latest firmware version 1.0.9
https://youtu.be/24xJZ6B4cQA
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Post time 2020-9-10 00:49:19 |Show all posts |
Edited by vas-tomsk at 2020-9-10 00:50

I have the same problem with the lowest row. To make the lowest row work, I need to click on it several times.
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Post time 2020-9-10 04:30:40 |Show all posts |
vas-tomsk replied at 2020-9-10 00:49
I have the same problem with the lowest row. To make the lowest row work, I need to click on it seve ...

Only the first half of the last row always works.
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