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[M5] Cannot connect to Harley-Davidson Boom audio

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Post time 2020-6-30 20:32:11 |Show all posts |
Hi!

I cannot connect my M5 to Harley Davidson Boom audio installed on my bike.
It constantly shows "Connection failed" after I choose "Boom audio" in M5 Bluetooth menu.

Here are the instructions and description of the system:
https://www.harley-davidson.com/us/en/shop/boom-audio-bluetooth-cruiser-amp-and-speaker-kit/p/76000635

It says:

  • Blue     LED indicator will flash rapidly signifying Bluetooth pairing mode. System     shall be discovered on device as BOOM! AUDIO. Enter the passcode     "1234" on the device.

May be the problem is related to "1234" passcode?
How can I fix it?
I bought M5 only for streaming music via Bluetooth to my bike while riding. And now it is useless...
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Post time 2020-6-30 20:40:20 |Show all posts |
Please find the photos attached.
Annotation 2020-06-30 153533.jpg

Annotation 2020-06-30 153617.jpg

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Post time 2020-6-30 21:11:55 |Show all posts |
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Post time 2020-7-1 16:51:17 |Show all posts |
Dear user,

Please check whether your Bluetooth device is in the pairing mode and check again?

Best regards
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Post time 2020-7-2 01:43:28 |Show all posts |
Sure, I did the same procedure several times. My phone pairs but M5 not.
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Post time 2020-7-2 17:28:00 |Show all posts |
I am afraid it may be a compatibility problem with the M5 and your Bluetooth device. We will report to the engineer for checking about that.

Best regards
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Post time 2020-7-2 19:24:59 |Show all posts |
BTW, I tried to pair M5 with audio in my Mercedes GLE - same problem. Mercedes shows - Incompatible bluetooth profile.
It does pair though after some manipulations (at least M5 shows bluetooth icon on top with dots)
But trying to play music doesn't make any success... M5 shows that it plays something but Mercedes show that audio is not active and no sound plays.
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