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[M11] File not found

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Post time 2020-6-7 22:57:25 |Show all posts |
Strange behaviour of my M11.... I play the favourite playlist (songs marked with hearts). All of a sudden, music stops with a 'file not found' error message. In shuffle mode, I cannot identify the song involved.
When I search for a song and re-add it to the favourites, it works as expected.
Why does error occur if file exists?
When error is display, naming the song would be helpful, ie a more specific error message.
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noffie99
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Post time 2020-6-8 16:52:44 |Show all posts |
If the issue happens again, you could send the log files to us for check:

he logs files can be grabed from firmware 1.0.4 or above. So when the certain problem happens on the M11, please go to " Settings ->About device" , and continually tap“Model number", until the prompt "Have save output log to built-in storage" appears. Then please wait for about 20 seconds, and go to M11's internal storage, then send these two log files "M11-kernel-xx.log" and "M11-system-xx.log" to us for further analysis.

Please be noted that, please do not reboot the M11 before you grab the log files, because the log files will not be gotten after reboot.

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Post time 2020-7-1 17:40:54 |Show all posts |
Will take some time to reproduce. Will report when it occurs again.
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Post time 2020-7-2 16:17:55 |Show all posts |
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Post time 2020-7-24 23:04:41 |Show all posts |
Happened again today, attached 1 of the 2 logfiles. Please note that file  is below 1MB of size but has the extention .txt. In order to allow upload, I renamed it to .zip, so please rename before opening.
File 2 is 6.09MB of size and I cannot upload as above max size limit. Any other option to share file with you?
noffie99
NB: Cannot read the popup messages as all in Chinese language........

M11-kernel-202007241657[1].zip

865.45 KB, Downloads: 1

M11 Kernel

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Post time 7 Day Before |Show all posts |
Dear user,

You could send the files to support@fiio.com to us. And you could also try this beta firmware: M11->fiio-file.fiio.net/M11-ota-20200722.zip

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Post time 5 Day Before |Show all posts |
FiiO replied at 2020-7-29 09:21
Dear user,

You could send the files to  to us. And you could also try this beta firmware: M11->fii ...

File just sent....................... Interested in your feedback!
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