FiiO Forums

 Retrieve Password
Register Now
/Sign In
Search
!show!: 2487|Reply: 9

M11 Pro Dead

FiiO Fans

Rank: 1

digest
0
posts
4
F-Coin
9
Audio Sources
M11 Pro
AMPs
Thx AAA
regtime
2020-3-6
Post time 2020-3-6 03:04:12 |Show all posts |
Today I unpacked my new Fiio M11 Pro music player, and straight out of the box it was nonfucntional. The device did not charge or turn on. Did someone else experience this issue? Why would the device be broken?

Regards,

Emil
Reply

Use magic Report

Register Member

Rank: 2

digest
0
posts
8
F-Coin
60
Audio Sources
M11 Pro
AMPs
M11 Pro
regtime
2020-1-7
Post time 2020-3-6 08:02:44 |Show all posts |
try leave it on charger overnight. if it still not on then it is manufacturing issue. I called this DOA, dead on arrival.
Reply

Use magic Report

FiiO Fans

Rank: 1

digest
0
posts
4
F-Coin
9
Audio Sources
M11 Pro
AMPs
Thx AAA
regtime
2020-3-6
Post time 2020-3-6 08:19:39 |Show all posts |
syariffudinzo replied at 2020-3-6 08:02
try leave it on charger overnight. if it still not on then it is manufacturing issue. I called this  ...

I charged it over 5 hours, but it does not even respond to the charger. Still, will try to leave it 'charged' overnight and see how it goes.
Reply

Use magic Report

FiiO Fans

Rank: 1

digest
0
posts
4
F-Coin
9
Audio Sources
M11 Pro
AMPs
Thx AAA
regtime
2020-3-6
Post time 2020-3-6 12:57:48 |Show all posts |
melechkalki replied at 2020-3-6 08:19
I charged it over 5 hours, but it does not even respond to the charger. Still, will try to leave i ...

What does the warranty say about this?
Reply

Use magic Report

Super Moderator

Born for music and happy

Rank: 8Rank: 8

digest
3
posts
4340
F-Coin
105609
DACs
FiiO Q5s
Head Gears
FiiO FA9
regtime
2013-5-10

Medal of X3 Senator if Forums Honorary Admin Excellent Moderator Outstanding Contributors King of Chatting Master of Publictity Master of Promotion Enthusiastic Member Active Member Supernova

Post time 2020-3-6 15:38:06 |Show all posts |
Dear user,

Please try to hold the power button+play button for 15s to force a restart and check again?

Best regards
Please send email to support@fiio.com for warranty and technical problem
Reply

Use magic Report

FiiO Fans

Rank: 1

digest
0
posts
4
F-Coin
9
Audio Sources
M11 Pro
AMPs
Thx AAA
regtime
2020-3-6
Post time 2020-3-6 20:28:46 |Show all posts |
I have tried everything, the device is simply dead
Reply

Use magic Report

Super Moderator

Born for music and happy

Rank: 8Rank: 8

digest
3
posts
4340
F-Coin
105609
DACs
FiiO Q5s
Head Gears
FiiO FA9
regtime
2013-5-10

Medal of X3 Senator if Forums Honorary Admin Excellent Moderator Outstanding Contributors King of Chatting Master of Publictity Master of Promotion Enthusiastic Member Active Member Supernova

Post time 2020-3-9 21:48:11 |Show all posts |
Hello,

Please contact your seller for help first. If the seller fails to help, please send email to support@fiio.com.

Best regards
Please send email to support@fiio.com for warranty and technical problem
Reply

Use magic Report

FiiO Fans

Rank: 1

digest
0
posts
1
F-Coin
3
Audio Sources
fiio m11
AMPs
fiio m11
regtime
2021-3-9
Post time 2021-3-9 05:33:11 |Show all posts |
Hello, I have the same problem with my fiio m11 bought in December. Just yesterday I did the same as the other colleague described, it is impossible to recover it. I have already sent an email with my data to your email.
Has the solution been found? it seems general
Reply

Use magic Report

FiiO Fans

Rank: 1

digest
0
posts
1
F-Coin
5
Audio Sources
VGBBV
AMPs
VGB
regtime
2021-4-6
Post time 7 Day Before |Show all posts |
Edited by WhiteMaiden at 2021-4-7 11:40
danter1 replied at 2021-3-9 05:33
Hello, I have the same problem with my fiio m11 bought in December. Just yesterday I did the same as upsers ...
Hello, I have the same problem with my fiio m11 bought in December. Just yesterday I did the same as the other colleague described, it is impossible to recover it. I have already sent an email with my data to your email.
Has the solution been found? it seems general

Thank you very much. I am also looking for the same. Can some one please respond.
Reply

Use magic Report

Super Moderator

Born for music and happy

Rank: 8Rank: 8

digest
3
posts
4340
F-Coin
105609
DACs
FiiO Q5s
Head Gears
FiiO FA9
regtime
2013-5-10

Medal of X3 Senator if Forums Honorary Admin Excellent Moderator Outstanding Contributors King of Chatting Master of Publictity Master of Promotion Enthusiastic Member Active Member Supernova

Post time 6 Day Before |Show all posts |
Please try the method in this FAQ to see if it helps first: https://www.fiio.com/newsinfo/477731.html

If not, please contact support@fiio.com with the receipt attached.

Best regards
Please send email to support@fiio.com for warranty and technical problem
Reply

Use magic Report

You have to log in before you can reply Login | Register Now

About FiiO|Warranty|Contact Us|FiiO Forums  

GMT+8, 2021-4-13 08:36 , Processed in 0.022991 second(s), 23 queries .

Powered by Discuz! X2.5

© 2001-2012 Comsenz Inc.

Top