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Fiio BTR5 equaliser not working

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Post time 2019-10-24 19:15:32 |Show all posts |
I've just received the BTR5 and updated the firmware to 1.0.1

I tried changing the eq on the Fiio control app, the device itself and in Fiio music player for android, however whichever setting in equaliser I choose it does not effect the sound at all.
Not in USB mode, not in LDAC.
I made sure the EQ is switched on in the app, so that's not the issue.
For some reason the equaliser just does not seem to work.

Can anyone else verify this please or help me rectify it?
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Post time 2019-10-26 11:51:16 |Show all posts |
Dear friend,

Thanks for the  kind feedback. We will report to the engineer for check first. Is the EQ not quite noticable for you instead?

Best regards
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Post time 2019-10-27 16:52:25 |Show all posts |
Edited by p50kombi at 2019-10-27 17:16
FiiO replied at 2019-10-26 11:51
Dear friend,

Thanks for the  kind feedback. We will report to the engineer for check first. Is the  ...

yes, I checked.
It works on SBC and APTX, but not on USB or LDAC, which was the main reason I purchased this device.
I also emailed your support about a week ago just after receiving the unit but got no response so far.
Very dissapointing.
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Post time 2019-10-29 17:56:24 |Show all posts |
p50kombi replied at 2019-10-27 16:52
yes, I checked.
It works on SBC and APTX, but not on USB or LDAC, which was the main reason I purch ...

Dear friend,

Sorry that the EQ of BTR5 is not supported in USB DAC or LDAC mode currently.

Best regards

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Post time 2019-10-29 23:59:56 |Show all posts |
So is that something that will be rectified soon?
I really feel you should not advertise the product has an equaliser if it doesn't work properly.
It feels like false advertisement to me.
This was one of the reasons I purchased this product.
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Post time 2019-11-1 10:29:39 |Show all posts |
Dear friend,

The BTR5 does have the EQ function! And we have also added the explanation of the reason why EQ is disabled in LDAC mode: Since the audio processing process of LDAC is more special than other Bluetooth formats, we are still doing related debugging, and strive to achieve the same effect as other Bluetooth formats, but it will take a certain amount of time.

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Post time 2019-11-1 17:31:34 |Show all posts |
ok, thanks for your reply.
It's not just LDAC though, the equaliser also does not work when using the BTR5 as a USB DAC.
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Post time 2019-11-4 17:36:42 |Show all posts |
Dear friend,

We also have many other devices support USB DAC, but EQ does not work in this usage.

Best regards
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Post time 2019-11-4 18:32:38 |Show all posts |
FiiO replied at 2019-11-4 17:36
Dear friend,

We also have many other devices support USB DAC, but EQ does not work in this usage.

ok, that still doesn't answer whether you are trying to make it work for ldac and usb, or if it's never going to work on those ;-)
Could you please let me know if you are trying to fix this or if it's never going to work on ldac and usb, as I might return the item if these issues are not being fixed and the return window is closing. ;-)
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Post time 2019-11-5 16:53:32 |Show all posts |
Dear friend,

It is not a issue to be fixed. Since the audio processing process of LDAC is more special than other Bluetooth formats, we are still doing related debugging, and strive to achieve the same effect as other Bluetooth formats, but it will take a certain amount of time. And we did not mention the EQ will support in USB DAC mode.

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Post time 2019-11-5 16:54:43 |Show all posts |
Edited by p50kombi at 2019-11-5 16:57

I can't seem to get an answer, is the btr5 going to support eq in ldac, yes or no?
It's a simple question....

and btw, your product page does only mention you have a 10 band equaliser, not that it doesn't work on ldac or usb....
You should make that clear for potential buyers.

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Post time 2020-2-11 02:21:55 |Show all posts |
I'm convinced that the USB DAC when used on Mac OS simply doesn't work. I have the same clipping whether I plug directly into my headphone jacks or if I go through the BTR5 as a USB DAC. I tried to post a new topic in the forum, but it wouldn't let me. I think I just threw away the box. Otherwise, I'd consider returning this.
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Post time 2020-2-20 22:32:39 |Show all posts |
Can you at least let us know approximately when will EQ support LDAC and USB?
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Post time 2020-4-7 08:48:22 from mobile |Show all posts |
EQ is still not working while usb connected. When is this going to be fixed?
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Post time 2020-6-5 06:20:08 |Show all posts |
FiiO - I also wish to know when you will add EQ for LDAC for BTR3 & BTR5. Why do you do nothing so long time with this ?
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Post time 2020-6-6 16:40:00 |Show all posts |
Edited by PeterMac at 2020-6-6 16:41

Please answer

On what stage you are in intruducing EQ for LDAC ?
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Post time 2020-6-8 15:16:28 |Show all posts |
Since the audio processing process of LDAC is more special than other Bluetooth formats, we are still doing related debugging, and strive to achieve the same effect as other Bluetooth formats, but it will take a certain amount of time.

Best regards
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Post time 2020-6-8 16:20:55 from mobile |Show all posts |
Everytime you paste the same text so long time, nothing more.
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Post time 2020-6-16 23:50:53 |Show all posts |
Edited by Jas999 at 2020-6-17 00:19

Guys.

From back in Dec 2019 after not being satisfied with using my phone with wired / bluetooth earphones / earbuds with the EQ being weak and having to really turn up the volume to get "some" bass, I spent ages looking at DACs or using my phone with the BTR3 / BTR5.

Fiio DACs where I can used Apps like Amazon HD, etc and at a good price range seemed ok, BUT the CPU is weak, the Android OS with the Fiio skin on top is outdated, the Apps are not up to date on the BS Fiio "Whitelist".. Overall I thought if I pay good money for something I want it to last in terms of support and updates.

Anyway, I then thought carry on using my phone, phones get upgraded as time goes by and to look for a DAC I can use with them...

So I looked at the BTR3 and BTR5.. They seemed pretty good but lots of issues from recent reviews up to a year ago with the Fiio App. EQ Support had issues I think and then somewhere I heard about the EQ was limited by the input used.. So I had some suspicions there if I bought one and not have what I wanted from a DAC.

Anyway, if you can return your BTR3/5 or sell it.

Go for the Ear Studio ES100 or the up coming Qudelix 5k, I have the ES100 and it is brilliant.

Only thing is the USB DAC is limited to 24bit 48kkHz which is why I am getting the 5k, yes the BTR5 can do 24 Bit / 192 Khz.

BOTH OF THEM (!) fully support the EQ from the USB Source and ALL of the Bluetooth Codecs.

The ES100 is reviewed everywhere and commented about it's top class iOS and Android App.
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Post time 2020-6-16 23:57:12 |Show all posts |
Edited by Jas999 at 2020-6-17 00:20

Don't forget within the POST the question was raised about LDAC and EQ.. Nothing done for like 8 months.

No progress or even an update from Fiio other than the copy and paste response as you say.

This goes to show the time for any improvements with the product or the app. Seems like Fiio are "fobbing" you off here.

LDAC is not too "special" as Fiio say, it's a codec with a compression (Sony thing) at a higher bitrate.

Other companies (non-Sony) can use EQ with LDAC so why can't Fiio
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