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Author: angelclaw

K3 USB issues

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Post time 2020-6-24 04:22:56 |Show all posts |
FiiO replied at 2020-6-15 15:54
The problem happens in the Win10 operation system but not the Win7 so it may related to the opearati ...

Are you guys at Fiio stupid or just plain square? Who the hell still runs windows 7. We, as your customers, are SPECIFICALLY interested in a FIX for WINDOWS 10, from YOU. Not Windows. This is NOT a windows fault. This is a your driver/firmware fault. FIX IT
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Post time 2020-7-1 03:32:00 from mobile |Show all posts |
I bought a USB2 to USB-C cable and after that I’ve not had any problems.
I guess there’s some timing issues in the hardware or firmware in the K3 when running it in a usb 3 port with a usb3 cable.
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Post time 2020-7-2 13:19:44 |Show all posts |
12characters replied at 2020-7-1 03:32
I bought a USB2 to USB-C cable and after that I’ve not had any problems.
I guess there’s some tim ...

so the included cable is gen 3?
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Post time 2020-7-7 22:22:05 |Show all posts |
12characters replied at 2020-7-1 03:32
I bought a USB2 to USB-C cable and after that I’ve not had any problems.
I guess there’s some tim ...

The cable doesn't really matter as much as the port.
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Post time 2020-7-8 16:51:14 |Show all posts |
FiiO replied at 2020-6-15 15:54
The problem happens in the Win10 operation system but not the Win7 so it may related to the opearati ...

Yeah okay, cool. It's 2020 though and Windows 10 is the norm. Please get in contact with your driver supplier and get this fixed. Also a quick googling reveals that there is a newer version of the base driver already, so maybe try updating and shipping that first?
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Post time 2020-7-21 05:17:53 |Show all posts |
Just bought my Fiio K3 and guess what, looks to be having this issue.  I havent narrowed it down but gone on to play some audio a couple of times and no audio dispite the power light being on.

Checking Sound in Windows 10 shows no FiiO device.  Turning off then on and it shows up again.  USB 2.0 mode and in a USB 2.0 port.  I am going to try removing the driver and using in 1.0 mode.  
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Post time 2020-7-28 05:03:46 |Show all posts |
Sad, right?
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Post time 2020-8-3 16:58:59 |Show all posts |
It's really pathetic, also saying "Could not reproduce on Windows 7" which is YEARS old is insane.
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Post time 2020-8-5 15:24:42 |Show all posts |
Yes it is a very poor excuse.
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Post time 2020-8-5 22:40:52 |Show all posts |
I have EXACTLY the same issue on my WIN 10. When computer goes to sleep, after wake up I have to turn off the K3 and turn back on so my windows can recognize the device again. How there is no fix! I think I will open up a dispute with Amazon.
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Post time 2020-8-21 01:27:08 |Show all posts |
Monk32 replied at 2020-8-5 22:40
I have EXACTLY the same issue on my WIN 10. When computer goes to sleep, after wake up I have to tur ...

Can you try this?
https://www.pugetsystems.com/lab ... ctive-Suspend-1190/
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Post time 7 Day Before |Show all posts |
gandalf.blanco replied at 2020-8-21 01:27
Can you try this?
https://www.pugetsystems.com/labs/support-software/How-to-Disable-USB-Selective ...

I did, i am also on desktop so that is useless in my opinion anyway
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