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Output error! Please reinsert earphones

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Post time 2016-7-12 09:28:58 |Show all posts |
I've had my Fiio X1 for about 2 months. Yesterday the screen has this message "Output error! Please reinsert earphones". I re-inserted and it keeps popping out again. I was using urbanears earphones.

Have since tried another pair of Sony earphones. Same message.
Even after I upgraded to firmware 2.0 also does not help.

Any advice?
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Post time 2016-7-12 16:20:06 |Show all posts |
Edited by Yellow at 2016-9-7 09:18

Hi, dkeidi, it is hardware issue. Would you pls try to clean x1's headphone jack? If the issue persists, pls contact our support team.
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Post time 2016-7-12 22:11:56 |Show all posts |
How do I do that? I live in Singapore.
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Post time 2016-7-13 18:02:38 |Show all posts |
dkeidi replied at 2016-7-12 22:11
How do I do that? I live in Singapore.

You could send email to our support team(support@fiio.net). We would guide you how to ship it back to us to repair.
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Post time 2016-7-13 21:53:43 |Show all posts |
Oh man..to think I was so happy to have this player. Now I can't even listen to it for more than a few seconds. It's less than 3 months and I have to send it back for repair. If I do, any guarantee that the same hardware problem will not occur again?
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Post time 2016-7-14 17:20:40 |Show all posts |
dkeidi replied at 2016-7-13 21:53
Oh man..to think I was so happy to have this player. Now I can't even listen to it for more than a f ...

Hi, if the same issue occurs again, we would ship you a replacement x1.
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Post time 2016-11-15 13:41:25 |Show all posts |
Hi, the fiio x 1 headset problem. I've tried different headphones but the result is the same. I'm waiting for your help.Thanks

Video: https://youtu.be/DoTUg-itFKc
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Post time 2016-11-16 16:37:24 |Show all posts |
einlied replied at 2016-11-15 13:41
Hi, the fiio x 1 headset problem. I've tried different headphones but the result is the same. I'm wa ...

Hi, einlied
We have already received your email. Please send this defective back to us first. Sorry for bringing inconvenience to you.
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Post time 2016-11-16 16:37:26 |Show all posts |
einlied replied at 2016-11-15 13:41
Hi, the fiio x 1 headset problem. I've tried different headphones but the result is the same. I'm wa ...

Hi, einlied
We have already received your email. Please send this defective back to us first. Sorry for bringing inconvenience to you.
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