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Why can't I find the X7's settings menu when I pull down from the top?

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Post time 2015-12-2 14:58:15 |Show all posts |
A: The X7 shows two different pages depending on which part of the screen you pull down from:  pulling down from the upper left, the notifications page appears;  pulling down from the upper right, the settings menu appears.
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Post time 2016-9-29 20:48:36 |Show all posts |
Edited by fmeloni at 2016-9-30 15:03

I have a similar issue with FiiO X7, upgraded to FW 2.0 - I have set to FiiO Pure Music Mode and rebooted the device. Pure Music Mode is working fine, however now I cannot get access to the Settings to switch it back to "Android" Mode.
The pull down from the right side of the screen does not work, apparently. Therefore I am "stuck" in "Pure Music Mode" and cannot go back to "Android Mode".
Any suggestions?
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Post time 2016-9-30 15:06:44 |Show all posts |
OK, I have recovered the FiiO, with a factory reset (Press Power + Volume Down, then choose factory reset and reboot).
However, the issue is still the same - the pull down menu from the right side does not work also in Android Mode, so the only way to access to the System Settings Menu is from the "Apps" shortcuts (or the Settings shortcut) in the Home page.
This home page is however disabled in "Pure Music" mode.
Wondering if I am the only one, I got the FW 2.0 with an OTA update...
@Support - can you please let me know what the issue is here?
Thanks!
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Post time 2016-9-30 15:22:31 |Show all posts |
fmeloni replied at 2016-9-30 15:06
OK, I have recovered the FiiO, with a factory reset (Press Power + Volume Down, then choose factory  ...

Hi, fmeloni
Sorry to hear about that. Could you please take a small video of that issue and send it to us? Did this problem arise in the previous firmware? Looking forward to your reply. Sorry for bringing inconvenience.
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Post time 2016-9-30 15:41:16 |Show all posts |
Hi Support,

Thanks a lot for your prompt answer - no, the previous firmware did not have these problems - I was able to access the menu by pulling it down from the top right side of the screen.
However now, with FW 2.0, no matter which mode (Android Mode or Pure Music Mode) I do not have access anymore to the pull down menu. I am uploading the video to my dropbox...hang on.
I am showing in the video that I am only able to access to the settings menu with the shortcut on the Android Mode home screen.
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Post time 2016-9-30 16:03:47 |Show all posts |
fmeloni replied at 2016-9-30 15:41
Hi Support,

Thanks a lot for your prompt answer - no, the previous firmware did not have these prob ...

Hi, yes, any detailed information of this issue in the video will be appreciated.
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Post time 2016-9-30 16:07:15 |Show all posts |
Hello Support,

Please find the video as per your request under this link here:

https://dl.dropboxusercontent.com/u/33410419/20160930_093831.mp4

Thank you a lot!
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Post time 2016-9-30 16:14:09 |Show all posts |
You can also see details of my FiiO X7 in this picture here:

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Post time 2016-9-30 16:38:55 |Show all posts |
fmeloni replied at 2016-9-30 16:07
Hello Support,

Please find the video as per your request under this link here:

Hi, fmeloni
Could you please flash back to the previous firmware if there is no that issue for some days? The new firmware will coming on October 5th. And you can flash the new firmware at that time. Sorry for bringing inconvenience.
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Post time 2016-9-30 16:43:20 |Show all posts |
Edited by fmeloni at 2016-9-30 16:51

Sure thing, I can flash back to 1.91
Will the new FW coming on the 5th of October have this issue fixed then?
In case, I can wait till then.
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Post time 2016-9-30 17:09:56 |Show all posts |
By the way - I have tried to switch back to the previous version and did not work - it says I cannot install FW 1.91 over a newer version. So, guess I have to wait for the newest FW.
Thanks a lot anyway for your excellent support!
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Post time 2016-9-30 17:12:53 |Show all posts |
fmeloni replied at 2016-9-30 16:43
Sure thing, I can flash back to 1.91
Will the new FW coming on the 5th of October have this issue f ...

Hi, fmeloni
Generally, the new firmware can fix that software problem. You can reflash the FW2.0 first.
And if you are convenient, you can flash back to the previous which may be troubled. But maybe you can wait for some days if the problem is not so urgent.
The flash back tools: https://www.dropbox.com/s/gv8xpy ... Tool_v1.33.zip?dl=0
The flash back firmware: https://www.dropbox.com/s/9zows4 ... _IMG_FW1.8.zip?dl=0
The flsh back instrution:
https://www.dropbox.com/s/6ebtyb ... Tool_v1.33.pdf?dl=0
Sorry again for bringing inconvenience.
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Post time 2016-9-30 17:31:41 |Show all posts |
FiiO-Jojo replied at 2016-9-30 17:12
Hi, fmeloni
Generally, the new firmware can fix that software problem. You can reflash the FW2.0 f ...

Support, thanks a lot for your effort, really appreciated!
I have an AM5 (you can see from the picture I have previously posted), which is supported starting from FW 1.91.
Therefore, I will wait till the new Firmware is out and available.
In case I have still the issue, will get back to you.
Thank you again and enjoy your upcoming holidays!
Filippo
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Post time 2016-10-6 18:15:35 |Show all posts |
fmeloni replied at 2016-9-30 17:31
Support, thanks a lot for your effort, really appreciated!
I have an AM5 (you can see from the pic ...

Hi, we released the new firmware although the it also has some issues.http://www.fiio.net/en/story/493
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