Why can a mechanical sound be heard from the X7 when earphones are plugged / ...

Yellow

Q: Why can a mechanical sound be heard from the X7 when earphones are plugged / unplugged?

A: The X7's headphone output reaches the headphone socket through a relay.  The relay would briefly break the connection between the amplifier and the headphone socket when the X7 is powering on and off, to avoid power on/off transients from reaching the headphones.  The relay is an electro-mechanical part that makes an audible "click" when working (corresponding to when the relay is engaging and disengaging).

mogg383

I'd like to report that I hear quite a lot of mechanical 'clicking' sounds now and then in Pure Music mode. More worryingly, the sound has got markedly worse on a few occasions, ie big reduction in volume level and bass performance, as though there is a fluctuating problem with the amplification. Or is it the relay not working properly ?

I'm on firmware 1.4

Please advise urgently.

Thanks.

shitzu

I get this click sound which is normal during shut ON/OFF of my X5II.

Yellow

mogg383 replied at 2015-12-24 17:35
I'd like to report that I hear quite a lot of mechanical 'clicking' sounds now and then in Pure Musi ...

Pls upgrade to 1.41 beta version to test. https://onedrive.live.com/redir? ... p;ithint=file%2czip

mogg383

I've loaded the 1.41beta and there is no difference. The sound quality fluctuations are not acceptable.
Please advise how I get a replacement X7 under warranty.

Thanks.

Yellow

mogg383 replied at 2015-12-25 17:40
I've loaded the 1.41beta and there is no difference. The sound quality fluctuations are not acceptab ...

In this case, pls contact the seller for help firstly. If he couldn't, pls send email to our support team.