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Some issues regarding the combination of E7/E07K/E17 and E9/E09K.

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Post time 2015-4-9 11:41:55 |Show all posts |
Q: Some issues regarding the combination of E7/E07K/E17 and E9/E09K.

A: 1. If the output sound works abnormally when use E7/E07K/E17 together with E9/E09K,  pls pull out E7/E07K/E17 and then replug it in to make sure it has been put at right place.

2. If the two units can work normally when check separately, while abnormally when use together, it may due to the problem of E7/E07K/E17's female connector or E9/E09K's male connector.
Under this situation, pls check and see whether the E9/E09K's male connector has been out of shape, damaged or lost contact?

3. If the problem can't be confirmed, you are suggested to return the two units to your seller to find out whether the problem lies in E7/E07K/E17 or E9/E09K.
After check, they will get the the faulty product repaired or replaced and then send  two non-defective products back to you.

4. If you can confirm the problem lies in the E9/E09K's male connector, and you have some basic knowledge of maintainance, pls contact us by sending email to market@fiio.com.cn,  we will give send the Dock related accessories to you free of charge.

5. If you can hardly repair it by yourself, or the problem lies in the E7/E07K/E17's female connector, pls send email to support@fiio.net.

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