FAQ regarding recovering from system errors in the X series players

FiiO-Shadow

Q: FAQ regarding recovering from system errors in the course of using an X series player or upgrading its firmware

A: In the unlikely case that your X5 2nd gen/X3 2nd gen/X1/X3/X5 produces a system error or frozen screen such that e.g. it cannot be shut down or turned on, please try to hard reset it first, simply by poking the reset hole with an unfolded paper clip;
If you run into a “system error” or something similar while updating the firmware, please perform a reset or forced shutdown (holding the power button on the X3 / X3 2nd gen / X5 for 15 seconds or holding the power buttong on the X5 2nd gen for 6 seconds or poking the reset hole in the X1 for 6 seconds) and attempt the upgrade again.  If the upgrade still fails, please try copying the firmware to a smaller capacity micro SD card (32GB or under) formatted in FAT32 (e.g. using the player) and attempt the update again.

bmulkerns

Hi,

I just upgraded to firmware version 1.3 for the X1. Upgrade was successful but when I try to manually update media library, it freezes every time with a message:

Media Lib updating...No.43

I presume there is some issue with track 43, though I have no idea how to identify this.

Any ideas please? Or will the new firmware function perfectly well without updating the libraray?

Thanks

reelgirly

you could try to check the files on your player with "mp3 diags" for common errors...
perhaps this solves your issue...

https://sourceforge.net/projects/mp3diags/

really nice prog, also to correct vbr mp3 files in use with some other players

or u take out files step by step to determine which one causing ur freeze...
and also check ur SDcard by chkdsk or fsck

iHuppi

After updating to FW1.3 the actualizing of my collection hangs somewhere at 450 tracks. I have to reset the X1 and start all over again. Always the same problem. After downgrading to FW1.1 everything works again. I have only hi-res ALAC-files on my player. No playlists. And no error...

So I'm waiting for something like FW1.3.1.....

Greetings from Germany
Rainer

chaocrator

i had the same issue with hangs on updating media library on my X1 with 1.3 & 1.4 firmware (currently using 1.4).
but when i changed media library update mode from Manual to Auto, everything seems to be working OK.
media library appears to be up to date.
update: no, it stopped working again.

aarrtt

What's the equivalent to poking the reset hole for the x5ii (which doesn't seem to have a hardware reset button)?
Thanks
art

KawhiLeonard23

Hi, i just purchased the fiio x5(1st gen) from a seller on amazon and had it for a few days. It worked fine and sounded great, but 2 days ago when i tried to charge it, it did not want to charge. I used the cable that came with the x5 to charge and it didnt work, so i used my phone charger to make sure the x5 cable wasnt defective and it didnt charge still, so i plugged the x5 into my computer to upgrade the firmware to 2.7 to see if that might fix the issue, but when i plugged the x5 into the computer it keeps saying "usb device malfunctioned", so i had no way to view the x5 files or update it whatsoever from my computer. i also tried holding the power button for 15 seconds and pressing the reset button and still have this problem. Currently my x5 is dead and i dont know what to do, can you help me?

Yellow

KawhiLeonard23 replied at 2016-6-21 02:16
Hi, i just purchased the fiio x5(1st gen) from a seller on amazon and had it for a few days. It work ...

Hi, KawhiLeonard, can you see the led right on the bottom of x5 when you connect it to the charger or the PC? And can you turn it on while connect it to your charger or pc?

team-muz

Hi I am stuck in a system error "loop" on my X1. I had sccesfully updaetd to 2.0 and then I foolishly created and copied a custom x1 theme into the 2.0 fw without thinking and now power button or hard reset have not worked and I seem to have crashed my 128GB 'genuine' SanDisk SD as that is not being read by my PC. I can power up but keep receiving a red "system error" message. I get a blue LED and cannot completely power off either. Stupid me has just ruined the second love of my life which has performed flawlessly to this stage. Any suggestions appreciated.

Yellow

team-muz replied at 2016-6-21 17:35
Hi I am stuck in a system error "loop" on my X1. I had sccesfully updaetd to 2.0 and then I foolishl ...

Hi, pls refresh the firmware 2.0 to test.

team-muz

Sorry for taking so long to reply...I've been listening to my X1 I was able to restart and flash back to 1.6 and successfully upgrade back up to 2.0. Everything is fine love the updates and my SD card was saved too.  
Should 1.6 themes be compatible with 2.0 given the menu changes etc?

Yellow

team-muz replied at 2016-6-29 19:12
Sorry for taking so long to reply...I've been listening to my X1  I was able to restart and flash  ...

Hi, do you mean the themes you DIY? It is suggested to use the 2.0 version firmware to DIY the themes again. They may not be compatible well.

team-muz

Yellow replied at 2016-6-30 19:14
Hi, do you mean the themes you DIY? It is suggested to use the 2.0 version firmware to DIY the them ...

Yes DIY themes...it appears they may not be compatible given the FW2.0 updates and extra menu functions. I might ask some further questions in a "theme" thread. Thanks for your help.

GooDWiin_17

I bought my FiiO X5 1st Gen player in Feb-March 2015. Everything was fine. I did upgrade firmware etc. Few days ago player stopped playing. Just stopped and did shut off. I put it on charge. Charging screen did not appear. When I plugged charger (2.0A) green light switched to red. I waited few hour till its fully charged. Red light switched to solid green. But player still did not go on. It did not turn on at all. I tried soft reset. None. No response. I tried hard reset - 1st I pressed that hole once. and nothing happened. I waited 10 sec. Then I pressed on/off button. Nothing happened. Then I pressed hard reset hole and kept it pressed for 14 seconds. Nothing happened. I tried on/off button again and nothing happened again. When I connect player to PC, computer does not see the player. What should I do to make it work again???

FiiO-Jojo

GooDWiin_17 replied at 2016-9-20 22:17
I bought my FiiO X5 1st Gen player in Feb-March 2015. Everything was fine. I did upgrade firmware et ...

Hi, GooDWiin_17
It seems to be some problem with your X5. I am afraid it need repair.
Could you please send an email to support@fiio.net? Please attach the reciept/invoice as well. Thank you and sorry for bringing inconvenience.